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Voice Of The Customer Fundamentals – For Medical Device Marketing
In developing medical devices, there is an aspect to it that is overlooked, sometimes. And that is probably because in producing medical devices, some marketers and developers have never really understood its significance and benefits. Well, in today's quick guide, I would shed more light on the fundamentals of VOC in Medical Device Marketing, and as you read on, you'll find every detail useful. What is VOC? In simple terms, the Voice of the Customer (VOC) is a process that captures customers’ needs and requirements. In my experience in Med-tech, I've seen a lot of people use the word VOC for any customer interactions, in relation to the entire process of product development. Sometimes VOC is used after the product’s launch, and there, the term is used as a synonym of market research, market analysis, customer satisfaction assessment, and customer…