Selling Smarter: Why Expanding Isn’t Always the Answer
Let’s be blunt! If you work for a small or medium-sized medical device company and you want to serve the entire market, there is something wrong with your sales strategy. Let me explain. Expanding your market coverage to increase your sales is not a negative thing in itself. However, it isn't the most effective way to achieve sustainable and continuous growth. The true source of sales expansion lies in your existing customers. Why It’s Important to Focus on Existing Customers As highlighted by the Harvard Business Review, acquiring a new customer can cost 5 to 25 times more than retaining an existing one. In the medical field, I’m absolutely convinced it’s far more expensive to win a new account—convincing a new doctor, securing a new tender—than it is to sell…









