Sales Archives - Page 2 of 4

14Jan 2023 by cesare ferrari

6 customer experience pitfalls to be aware of

In recent times and across many sectors, companies have been forced to rebuild many processes due to the rise in demand for excellent customer experience. Expectations are advancing, and things like getting immediate help from customer service, integration among the touchpoints, and personalization are the new normal in many sectors. In the same way, enhancing customer experience in the medical business is becoming important, and companies are transforming their culture and building plans to sustain the shift. Today I will discuss 6 pitfalls I have identified as most common when improving customer experience in the medical business. 1. Trained sales force I’ve already touched on this topic in a previous post. So, here I will focus particularly on the need for a properly trained sales force. A crucial part of…

17Dec 2022 by cesare ferrari

4 Posts You Should Have Read in 2022

Downstream marketing, Sales

This is my last post before my usual Christmas break from writing and publishing. I will return to my blog, my LinkedIn page and your inbox on January 9th. Looking back at 2022, I wanted to share some reflections on my focus areas and four of the most interesting posts I published. About 2022 In 2022 one of my objectives was to create more pragmatic and useful medical sales and marketing content. Today, looking back at what I published, I’m happy about the posts and the comments. What makes me even more satisfied are the conversations I had with some of you regarding the content. During these exchanges I always received an extremely positive feedback. I’m very excited about continuing to produce meaningful and practical content about Medical Sales and…

03Dec 2022 by cesare ferrari

The importance of Upselling and Cross Selling in medical sales (Part2)

Downstream marketing, Sales

This is the second post about upselling and cross selling where I’ll be talking about how to effectively implement these two often misunderstood tactics. You can check part 1 here to understand the basics. How to effectively upsell and cross sell 1. Keep customer focus Active listening is one of the most important skills of an effective sales rep. By listening actively, the sales rep can anticipate the customer’s aspects, such as the available budget, main needs, what are the customer’s problems, what is not working with the current solution, what other products the customer is considering, and when the customer will need the solution, etc. Moreover, by listening and observing the customer, the sales rep will be able to adapt the communication to the customer’s personality type and adjust…

19Nov 2022 by cesare ferrari

The importance of Upselling and Cross Selling in medical sales (Part1)

Downstream marketing, Sales

As a marketer with a solid sales experience and strong customer focus, I must confess that I’ve been thinking for years that upselling and cross selling had a negative connotation in general, especially in the medical business. Sharing the customer perspective, I thought these practices were unethical sales tricks where pushy sales reps tried to sell additional products or services. Unfortunately, sometimes that is exactly what happens. However, upselling, and cross selling can bring you closer to your customers increasing customer satisfaction while bringing in more revenues and a better retention rate. Let’s explore this controversial and often misunderstood topic. The role of a medical sales rep The job of a sales rep is to understand the customer's needs and investigate if and how additional, available products or services could…

06Nov 2022 by cesare ferrari

Identifying The Early Adopters Of Your MedTech Product

Downstream marketing, Sales

This article was originally published on Meddeviceonline on September 19, 2022. Every medtech company aims to build a successful product and have a seamless launch. But for this to happen, you must first identify early adopters of your new medical product. Let's explore this concept in some detail. Who Are Early Adopters? The media often define early adopters as a customer segment of young, well-off, and tolerant to risk individuals keen to try new technologies. Think of the long lines for each new iteration of the iPhone. Sometimes, a similar description is used in the medtech business. However, early adopters are not necessarily pioneers or groundbreakers. Geoffrey Moore1 and, before him, Everett M. Rogers,2 famously identified five segments of customers to explain product adoption. They are: innovators early adopters early majority …

25Sep 2022 by cesare ferrari

Who are your competitors?

Downstream marketing, Sales

The common question I ask frequently, and often get asked too, is “who are your competitors?” Although there is nothing wrong with thinking about competitors, sometimes the question is less relevant. You should not always think about your competition, because competitors are not always who you are truly competing with. Instead, you should think about alternatives. In fact, most products are competing with alternatives or substitutes. Basically, alternatives and substitutes are what your target customers are using today to solve their problems. The competitive environment According to Michael Porter, a guru on competitive strategy, a group of competitors that provide similar products or services form an industry. Porter developed the fundamental framework called the five forces model helping organizations understand their current competitors as well as organizations that could become…

18Jul 2022 by cesare ferrari

4 Posts About MedTech Sales for Your Summer Holidays

Sales

It’s time for summer holidays, a chance to take some much-needed time on the beach or on the mountain with family and friends. This is the last post before my usual annual summer break, and I wanted to share four posts on MedTech sales that I consider relevant for every MedTech professionals. I will return to your inbox in August. Until then, enjoy this content. 4 Essential MedTech Sales Posts In my professional life, I found out that Marketing and Sales conflicts, are more the norms than the exception. Some tension between the 2 departments is normal but poor alignment between Marketing and Sales is deleterious and reduces the company’s performance. This post explores this hot topic and provides practical advice to increase integration between marketing and sales. Defining a…

28Jun 2022 by cesare ferrari

The Customer Is NOT Always Right!

Other, Sales

"The customer is NOT always right;" does that surprise you? The "customer is king" and "the customer is always right" are two well known sentences that are frequently used in the business community and not only. Although I have maximum respect for customers and advocate for customer centricity, customer focus, etc., I do not believe that the customer is always right and should always be treated like a king. Many think that the customer is, or should be the king and that the customer is always right in the business relationship. Some people in the medical device business consider surgeons as GOD, not just the KING. In the next paragraphs, I'll explain where these ideas come from and how they influence our business relationships. Furthermore, I'll touch on the risks…

17Jun 2022 by cesare ferrari

6 Ways To Keep Your Medical Device Distributor Engaged And Selling For You

Sales

As mentioned in this post, I think medical device distributors are not commodities; on the contrary, they are key assets on which a company's profitability is built, and this is the essence of medical device distributor management. For a medical device manufacturer, finding a valuable partner could be a challenge; it requires a rigorous process and a bit of luck. However, once you've found the right partner to sell your products in the assigned market, the job has just started; your next concern is how to keep the distributor engaged and selling your products. Well, that's the topic of this post. Below I've listed 6 ways to keep your distributor engaged and selling for you. #1 Focus on your most valuable distributors Develop a classification of your distributors based on…

03Jun 2022 by cesare ferrari

How To Qualify Sales Leads Pt2

Sales

Welcome back!!! If you have read my previous post, by now, you should have clear ideas about what a qualified sales lead is and the different tools available for sales lead qualification. In this second part, I will describe sales lead qualification (using BANT as a framework), and the sales rep's activities to qualify or disqualify the leads. Qualifying questions For proper sales leads qualification, you need to have a well-developed list of qualifying questions. These questions should help to obtain useful information to move the lead to the next stage of the sales funnel. I'd like to clarify that I'm not a fan of scoring systems where the sales rep has to rate, for example, from 0 to 5 the answer obtained. In my opinion, it is often too…

Category: Sales