The Importance of Customer Centricity: Lessons from Henry Ford and Alfred P. Sloan
Today, I would like to start with two famous sentences attributed to Henry Ford to discuss the topic of customer centricity and its importance in medical innovation. While the exact authenticity of these quotes may be debated, their implications provide valuable insights into innovation and customer orientation. The Visionary Myth “If I had asked people what they wanted, they would have said faster horses.” Henry Ford This sentence is often cited by supporters of innovations (medical or not) created by visionaries who ignore customers and instead develop highly innovative products based solely on their instinct and vision of the future. However, I believe this idea is flawed. Innovation cannot rely solely on a visionary leader’s intuitions. The true source of innovation lies with the customer, and customer centricity is the…









