Sales Archives - Page 3 of 5

30Jun 2023 by cesare ferrari

Are Business plans useless or useful?

In the MedTech community, there are 2 common positions regarding business plans and business cases. Some people consider business plan and business case the “compass” of the business, the new venture, or the new project. They rely on it, and they use it to evaluate business opportunities, new projects, and new ventures. Others are more skeptical regarding business plans considering them less useful and some extremists consider them totally useless. So what then is true? Let’s start with a proper definition of what a business plan and business case are. Definition of business plan and business case According to Friend and Zehle in their book Guide to Business Planning, “A business plan describes the business’s vision and objectives as well as the strategy and tactics that will be employed to…

10Feb 2023 by cesare ferrari

7 strategies to avoid the commoditization in the MedTech business

Downstream marketing, Sales, Upstream marketing

In my previous post, I discussed the commoditization of medical products. How it is becoming very common and a visible threat to company profitability. As a result of commoditization, business models that MedTech and pharma companies were able to implement in the past are becoming unsustainable. Today's post is about strategies you'll have to implement to avoid commoditization in MedTech. Strategies countering commoditization of MedTech products To begin, the ideas and the strategies to avoid commoditization presented here are not a panacea. Every company must find its way of countering commoditization's power, exploiting market knowledge and core competencies. The company facing commoditization has 2 options: compete within the trap or escape the trap. It is also possible to work on both strategies simultaneously to increase the chance of success. Compete…

29Jan 2023 by cesare ferrari

Is your medical product becoming a commodity?

Downstream marketing, Sales

Imagine this scenario. Your product has been on the market for several years, and the competitors have copied most of its key features. Customers perceive your product and its competitors as very similar, and the price is becoming the main factor considered for buying decisions. Moreover, your marketing efforts put in place to communicate the value proposition and brand equity seem not to be working as in the past. Does this sound familiar? Then it means there’s an ongoing commoditization of your medical product. What is commoditization? Merriam-Webster dictionary defines a commodity as “a good or service whose wide availability typically leads to smaller profit margins and diminishes the importance of factors (such as brand name) other than price,” i.e., an undifferentiated product. According to the same source, commoditization means…

14Jan 2023 by cesare ferrari

6 customer experience pitfalls to be aware of

Downstream marketing, Sales

In recent times and across many sectors, companies have been forced to rebuild many processes due to the rise in demand for excellent customer experience. Expectations are advancing, and things like getting immediate help from customer service, integration among the touchpoints, and personalization are the new normal in many sectors. In the same way, enhancing customer experience in the medical business is becoming important, and companies are transforming their culture and building plans to sustain the shift. Today I will discuss 6 pitfalls I have identified as most common when improving customer experience in the medical business. 1. Trained sales force I’ve already touched on this topic in a previous post. So, here I will focus particularly on the need for a properly trained sales force. A crucial part of…

17Dec 2022 by cesare ferrari

4 Posts You Should Have Read in 2022

Downstream marketing, Sales

This is my last post before my usual Christmas break from writing and publishing. I will return to my blog, my LinkedIn page and your inbox on January 9th. Looking back at 2022, I wanted to share some reflections on my focus areas and four of the most interesting posts I published. About 2022 In 2022 one of my objectives was to create more pragmatic and useful medical sales and marketing content. Today, looking back at what I published, I’m happy about the posts and the comments. What makes me even more satisfied are the conversations I had with some of you regarding the content. During these exchanges I always received an extremely positive feedback. I’m very excited about continuing to produce meaningful and practical content about Medical Sales and…

03Dec 2022 by cesare ferrari

The importance of Upselling and Cross Selling in medical sales (Part2)

Downstream marketing, Sales

This is the second post about upselling and cross selling where I’ll be talking about how to effectively implement these two often misunderstood tactics. You can check part 1 here to understand the basics. How to effectively upsell and cross sell 1. Keep customer focus Active listening is one of the most important skills of an effective sales rep. By listening actively, the sales rep can anticipate the customer’s aspects, such as the available budget, main needs, what are the customer’s problems, what is not working with the current solution, what other products the customer is considering, and when the customer will need the solution, etc. Moreover, by listening and observing the customer, the sales rep will be able to adapt the communication to the customer’s personality type and adjust…

19Nov 2022 by cesare ferrari

The importance of Upselling and Cross Selling in medical sales (Part1)

Downstream marketing, Sales

As a marketer with a solid sales experience and strong customer focus, I must confess that I’ve been thinking for years that upselling and cross selling had a negative connotation in general, especially in the medical business. Sharing the customer perspective, I thought these practices were unethical sales tricks where pushy sales reps tried to sell additional products or services. Unfortunately, sometimes that is exactly what happens. However, upselling, and cross selling can bring you closer to your customers increasing customer satisfaction while bringing in more revenues and a better retention rate. Let’s explore this controversial and often misunderstood topic. The role of a medical sales rep The job of a sales rep is to understand the customer's needs and investigate if and how additional, available products or services could…

06Nov 2022 by cesare ferrari

Identifying The Early Adopters Of Your MedTech Product

Downstream marketing, Sales

This article was originally published on Meddeviceonline on September 19, 2022. Every medtech company aims to build a successful product and have a seamless launch. But for this to happen, you must first identify early adopters of your new medical product. Let's explore this concept in some detail. Who Are Early Adopters? The media often define early adopters as a customer segment of young, well-off, and tolerant to risk individuals keen to try new technologies. Think of the long lines for each new iteration of the iPhone. Sometimes, a similar description is used in the medtech business. However, early adopters are not necessarily pioneers or groundbreakers. Geoffrey Moore1 and, before him, Everett M. Rogers,2 famously identified five segments of customers to explain product adoption. They are: innovators early adopters early majority …

25Sep 2022 by cesare ferrari

Who are your competitors?

Downstream marketing, Sales

The common question I ask frequently, and often get asked too, is “who are your competitors?” Although there is nothing wrong with thinking about competitors, sometimes the question is less relevant. You should not always think about your competition, because competitors are not always who you are truly competing with. Instead, you should think about alternatives. In fact, most products are competing with alternatives or substitutes. Basically, alternatives and substitutes are what your target customers are using today to solve their problems. The competitive environment According to Michael Porter, a guru on competitive strategy, a group of competitors that provide similar products or services form an industry. Porter developed the fundamental framework called the five forces model helping organizations understand their current competitors as well as organizations that could become…

18Jul 2022 by cesare ferrari

4 Posts About MedTech Sales for Your Summer Holidays

Sales

It’s time for summer holidays, a chance to take some much-needed time on the beach or on the mountain with family and friends. This is the last post before my usual annual summer break, and I wanted to share four posts on MedTech sales that I consider relevant for every MedTech professionals. I will return to your inbox in August. Until then, enjoy this content. 4 Essential MedTech Sales Posts In my professional life, I found out that Marketing and Sales conflicts, are more the norms than the exception. Some tension between the 2 departments is normal but poor alignment between Marketing and Sales is deleterious and reduces the company’s performance. This post explores this hot topic and provides practical advice to increase integration between marketing and sales. Defining a…

Category: Sales